An IT problem has never escalated faster than the president's Rose Garden speech Monday addressing the problems with Healthcare.gov. He could no longer outsource responding to user complaints. At first, the White House had said the headaches signing people up for health care coverage were just technical glitches, but now the sheer number of those glitches defies that explanation. Reporting about deeper systemic problems suggest that fixes will not come quickly. As my colleague Matthew Yglesias explains, adding more bodies to the problem adds more complexity, which may exacerbate the problem. It's hard to untangle Christmas lights by committee.
Category: pauly d Jeff Soffer Malcom Floyd
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